At yoravenquasi, we want you to feel confident about your investment in financial education. Our refund policy reflects our commitment to fair practices while maintaining the quality of our goal budget planning courses.
This policy was last updated in January 2025 and applies to all program enrolments made from that date forward. Different terms may apply to enrolments made before this date.
Standard Refund Window
You have 14 calendar days from your enrolment date to request a full refund. This cooling-off period gives you time to explore the initial course materials and decide if the program suits your learning goals.
- Refund requests must be submitted in writing via email or our contact form
- The 14-day period begins on the date of your confirmed enrolment payment
- Access to course materials will be removed once refund processing begins
- Processing typically takes 5-10 business days depending on your payment method
Eligibility Criteria
To qualify for a refund, certain conditions must be met. We've designed these criteria to be fair while protecting the integrity of our educational content.
- Request must be made within the 14-day window from enrolment date
- You haven't completed more than 25% of the course content
- No downloadable resources or certificates have been claimed
- Your account shows no evidence of content sharing or policy violations
Non-Refundable Situations
Some circumstances fall outside our standard refund policy. Understanding these exceptions helps set clear expectations from the start.
- After 14 days have passed since your enrolment date
- If you've completed more than 25% of course modules
- When course certificates have been issued or downloaded
- Special promotional offers explicitly marked as non-refundable
- Gift vouchers or transferred enrolments from other students
Payment Method Processing
Refunds are processed back to your original payment method. The timeline varies depending on how you paid initially.
- Credit/debit cards: 5-7 business days after approval
- Bank transfers: 7-10 business days depending on your bank
- PayPal: 3-5 business days once processing begins
- You'll receive confirmation email once the refund is initiated
How the Refund Process Works
Submit Request
Email us at info@yoravenquasi.com with your enrolment details and reason for requesting a refund.
Review Period
We review your request within 2-3 business days to verify eligibility against our policy criteria.
Confirmation
You'll receive an email confirming approval or explaining any issues with your request.
Processing
Once approved, your refund is processed to your original payment method within stated timelines.
Common Refund Scenarios
Important Information
This refund policy doesn't affect your statutory rights under UK consumer protection law. If you believe we've failed to meet our obligations, you have the right to pursue resolution through appropriate consumer protection channels. We're always happy to discuss concerns before matters escalate.